1. I just found out I can't attend for a really good reason. Can I get a refund?

All of our materials, both printed and on the web, clearly state in multiple places that all purchases are non-refundable and cannot be transferred to future events—see our refund policy below. If you cannot attend the conference this year, you can transfer your registration to another person for SXSW V2V 2013 only.

To transfer a registration, please log into the shopping cart used to originally purchase the registration. Click on 'Transaction History' on the right side of the screen. All registrations purchased using this shopping cart will appear. Click on 'SXSW Registration Transfers' at the bottom. You'll be prompted to log into the transfer application. Use the same username and password used for access to your shopping cart. Choose the registration to be transferred. Enter the new registrant's contact information. You'll have the opportunity to either cancel or transfer the original registrant's housing accommodations, should they have one. Enter payment information for the $125 transfer fee and hit submit. Both the former and new registrant will receive the new registrant's registration confirmation email, once it's been processed.

There is a $125 non-refundable transfer fee. For any registrant whose registration has already been transferred, for any subsequent transfers, please email reg@sxswv2v.com.

2. What are SXSW V2V refund policies?

PLEASE READ! SXSW, Inc., at its sole discretion, may cancel or refuse registrations/applications/purchases from any individual or company at any time. By clicking on the 'Finish Transaction' button or authorizing payment to SXSW in any form payor agrees to the following SXSW, Inc. policies:

1) Payments are not refundable for any reason including, but not limited to, failure to use SXSW credentials due to illness, acts of God, travel-related problems, loss of employment and duplicate purchase.

2) Discounted prices are based on the date payment is received in the SXSW office.

3) Unused registrations/applications have no monetary value and cannot be credited to future years or events. Be aware no refunds or credits are allowed due to failure to redeem a discount coupon during the registration process.

4) Badges are issued to individuals and can be picked up and used only by the individual named.

5) A $125 processing fee will be assessed to change the name on a registration.

6) SXSW Registration Badges may not be used as a prize in any form of contest, game, or sweepstakes without written pre-approval from SXSW.

7) Conference registrations include a one-year subscription to SXSWorld Magazine valued at $20.

8) Please read our Terms of Use

3. What's the easiest way to register for the conference?

The quickest and easiest way is to register online and pay by credit card. You will also be able to book hotel accommodations through the Hotel Requestor after registering. If you must pay by check or PO, the form is available here. To pay by wire transfer, you must be a publicly held international corporation, governmental agency, state agency, or educational institution. Due to long transaction times, SXSW will no longer be accepting wire transfers after July 1st. Your registration must be paid to take advantage of the discounted rates. You may also register onsite at The Cosmopolitan of Las Vegas the week of SXSW V2V.

4. When should I register?

You should register to attend SXSW V2V as soon as you have made a definite decision to attend. Those participants who are able to make a commitment to attend at an early date will receive discounted registration fees and have the best chance of securing their preferred hotel accommodations. Please make sure that you have made the necessary agreements required to attend prior to purchasing a registration since registration fees are non-refundable. For the undecided, SXSW V2V does offer walk-up registration at The Cosmopolitan of Las Vegas during the event.

5. How will I know that my registration form and payment were received?

If you've registered online, you will receive a purchase receipt immediately after finalizing the transaction. You can expect to receive a detailed registration confirmation email within one business day. If you mail in your registration and payment, please allow for appropriate mailing time. The confirmation is sent by email to the address provided on the registration form and will show that we have received your payment and will include a receipt. During the registration process, you will have the opportunity to enter a cc email, in case your confirmation needs to be sent to your travel coordinator, supervisor, assistant, colleagues, or travel companions.

6. How do I register a group for SXSW V2V?

To register a group for SXSW V2V, you'll need to use the appropriate registration process followed in FAQ #3. You'll need to fill out each individual's registration, providing their contact information. If purchasing online, fill out each individual's registration and click the Continue Shopping button provided on the checkout page. (TIP: If one person is registering a group, use each individual registrant’s email address as the primary email and the group moderator use the cc email field). Depending on the number registering as well as your credit card transaction limits, it might be best to register and pay for a portion of your group at a time.

7. I would like to register someone to attend now, but I don't know who will be attending as yet. What do I do?

To register for SXSW V2V today and to reserve housing accommodations and discounted registration rates, assign the registration to your company name in the first name field followed by a number in the last name field—ex. SXSW Inc 1, SXSW Inc 2, SXSW Inc 3, or Company Name 1, Company Name 2, Company Name 3, etc. Be aware that if you use a fake name to register and for housing accommodations, you will need to transfer that registration and replace the fake name with the individual who will be using it. A $125 processing fee will be assessed to change the name on a registration.

8. When should I arrive in Las Vegas?

Check out the SXSW V2V Schedule to see when activities kick off. Many registrants arrive the first day of registration (Sunday, August 11th, 2013). SXSW V2V content and panels begin Monday, August 12th, 2013. Some attendees arrive earlier to enjoy all the action Las Vegas has to offer.

9. Where do I pick up my badge?

You can pick up your badge on Level Four at The Cosmopolitan of Las Vegas.

10. What time does SXSW V2V registration open, so I can pick up my badge?

SXSW V2V registration is open:
Sunday, August 11th | 4 pm to 10 pm
Monday, August 12th | 8 am to 6 pm
Tuesday, August 13th | 9 am to 6 pm
Wednesday, August 14th | 9 am to 6 pm

Please note the busiest registration day for SXSW V2V is Monday, August 12th. Due to a variety of reasons, you may encounter a wait if picking up on our peak day. You can beat the registration lines by taking advantage of our early registration on Sunday, August 11th, from 4 pm-10 pm.

11. What will I have to do to pick up my SXSW V2V badge?

To receive your SXSW V2V 2013 badge, you will be asked to wait in line, and if you're over the age of 15, present a government issued ID. (TIP: Having a copy of your registration confirmation in the form of either a printout or on a mobile device is the safest way to avoid any confusion during pickup). Feel free to ask any volunteers or visit a Connection Center should you need assistance. While in line, keep an eye out for signage to ensure you're in the correct line and also to guide you to the registration area.

12. So now I'm registered, how can I find out who is speaking at the event?

We will make scheduling information available closer to SXSW V2V. Keep checking the official SXSW V2V website for the latest information regarding scheduled events. It's the best source of information for all your planning needs.

13. I just found out that I can only stay for part of SXSW V2V. Can I transfer my issued badge?

No, once a badge has been issued to you, we cannot reissue the badge to a different person.

14. How can I obtain a copy of my receipt?

You can obtain your SXSW V2V 2013 receipt by logging into the Shopping Cart used to purchase your registration. Click on ‘Transaction History’ for access to printable receipts. If you need a receipt from a previous SXSW, please email reg@sxswv2v.com.

15. I don't seem to be receiving emails from SXSW V2V. What's the problem?

Some spam filters and gray list may filter out automated communications. Please add the following email addresses to your spam filter's list of approved senders: reg@sxswv2v.com, webmaster@sxsw.com, housing@sxswv2v.com, sxsw@sxsw.com.

16. What are SXSW V2V’s accommodations for the disabled?

You can find information on all of SXSW's accommodations for the disabled here.

17. What is SXSW V2V Welcome Dinner all about?

The SXSW V2V Welcome Dinner is an optional meal for registrants who want a head start on networking with new and old friends. The dinner will be held on Sunday, August 11, 2013 at 8:00 pm and will feature an extraordinary selection of foods from The Cosmopolitan’s talented chefs. Tickets are $95 per person and can be purchased online when you register. If you did not purchase a ticket with you registration but would like to attend, please email reg@sxswv2v.com for more information.

18. Still have questions?

E-mail reg@sxswv2v.com.